Operational Dashboard

The operational data can be viewed in the following ways:

• Total number of instances for all the processes in the current organization. This data can be grouped in terms of time period such as hours, days, weeks, months, and years.
• Total number of instances for each status for all the processes in the current organization.
• Top 'X', where 'X' is a positive integer referring to the processes having the highest number of instances for each status.

The available statuses on a process are Complete, Waiting, Aborted, Suspended, and Terminated.

The data is populated automatically on the Operational Dashboard when a BAM Standard Dashboard is opened from CUSP. By default, the data related to the last one week is reflected on the dashboard. This can be increased or decreased by modifying the Time Frame option available at the top of the dashboard and clicking(Refresh).

Refer to Operational Views for more information on composite controls used on the Operational Dashboard.

Process Dashboard

The process data can be viewed in the following ways:

• Total number of the process instances in a specific period. The related data can be grouped in terms of hours, days, weeks, months, and years.
• Average cycle time for all the instances of the process
• Total number of the process instances in the current organization for each Status. The available statuses on the process are Complete, Waiting, Aborted, Suspended, and Terminated.
• Total number of the activity instances for a process for each Status in the current organization. The available statuses on the activity are Complete, Waiting, and Aborted.
• Average cycle time of each activity for all the instances of a process

A Cycle time of a process instance is the time that it has taken to complete, calculated as the time between Process Start time and Process End time. The data related to the Cycle time can be viewed in the units of seconds, minutes, hours, days, weeks, months, and years.

To view the data on the Process Dashboard, do the following:

1. Select Process Name from the Process Selection drop-down list available at the top of the dashboard. 
2. Provide the time frame and click (Refresh). This data can also be drilled down from the  Operational Dashboard . 
3. Click the process populated in the Top Processes for Status pie-chart of the Operation Dashboard. The data related to that process is populated on the Process Dashboard.

Refer to Process-Level Views for more information on the composite controls used on the Process Dashboard.

Instance Dashboard

A Lead time of a process instance is the time that it has taken for processing. The data related to the Lead time can be viewed in the units of seconds, minutes, hours, days, weeks, months, and years for the following process instances:

• For a process instance having any one of the following statuses such as Complete, Suspended, Aborted, Terminated, the Lead time is the difference between the Process End time and the Process Start time.
• For a process instance having a Waiting status; the   Lead time is the difference between the Current time and the Process Start time.

The  Lead time  can also be grouped in terms of seconds, minutes, hours, days, weeks, months, and years.

To view the data on the Instance Dashboard, do the following:

1. Click the data point on the instance Lead time graph to obtain a graphical representation of the process status.
2. Select the number of instances to be displayed such as the Lead time units and Status, and click (Refresh). This data can also be drilled down from the Process Dashboard . 
3. Click the status populated in the Process Instances per Status bar-chart of the Process Dashboard. The data related to that Status is populated on the Instance Dashboard.

Refer to Instance-Level Views for more information on the composite controls used on the Instance Dashboard.

Activity Dashboard

The activity data can be viewed in the following ways:

• Total number of the activity instances for each Status. The available statuses per activity are Complete, Waiting, and Aborted.
• Total number of tasks for each user based on the task status in the current organization. The available statuses per task are Complete, Waiting, Aborted, Skipped, and Suspended.
• Average cycle time for the activity in all the instances of a process
• Average cycle time for the activity in all the instances for each user

The Cycle time  of an activity is the time that it has taken to complete; calculated as the time between the Activity End time and the Activity Start time.

The data related to the Cycle time can be viewed in units of seconds, minutes, hours, days, weeks, months, and years and can also be grouped in terms of time period such as hours, days, weeks, months, and years.

To view the data on the Activity Dashboard, do the following:

1. Select Process Name, Activity Name from the Activity Selection drop-down list available at top of the dashboard. 
2. Provide the Time Frame and click (Refresh). This data can also be drilled down from the Process Dashboard .
3. Click either the status data of an activity populated on the  No. of Instances per Activity by Status  bar-chart or the Cycle time point of an activity in the Cycle time per Activity .

Refer to Activity-Level Views for more information on the composite controls used on the Activity Dashboard.

User Dashboard

The user data can be viewed in the following ways:

• Number of tasks completed, scheduled, and outstanding for a specific process for the user
• Number of tasks completed, scheduled, and outstanding for all the processes in the current organization for the user.

The above data can also be grouped in terms of the time period such as hours, days, weeks, months, and years.

To view data on the User Dashboard, do the following:

1. Select Process Name, Activity Name, and User Name from the User Selection drop-down list available at the top of the dashboard. 
2. Provide the Time Frame and click (Refresh). This data can also be drilled down from the  Activity Dashboard .
3. Click the required user data populated in either the  No. of Tasks per User by Status  or  Cycle Time for Activity per User' bar-chart.

Refer to User-Level Views for more information on the composite controls used on the User Dashboard.